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Free shipping on every product
No standard shipping charge is added to Tailuno products covered by this policy.
TAILUNO SHIPPING POLICY
Free shipping with clear delivery expectations.
Every Tailuno product includes free shipping. Standard order delivery is expected within 3–5 calendar days, with tracking available when carrier information is issued. This policy explains delivery timing, address accuracy, tracking, delays, damaged shipments, and other shipping situations.
SHIPPING AT A GLANCE
The essentials before your order arrives.
Tailuno keeps shipping simple: shipping is free, standard delivery is expected within 3–5 calendar days, and support is available around the clock if an order needs attention.
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3–5 calendar day delivery
Standard order delivery is expected within 3–5 calendar days under normal conditions.
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Tracking when available
Tracking details can be used through Tailuno’s order-tracking experience once carrier information is available.
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24/7 shipping support
Support is available at any time for delivery questions, missing parcels, address concerns, or shipment issues.
DELIVERY RHYTHM
From order confirmation to your door.
The exact carrier events can vary, but a Tailuno order generally moves through these four stages.
Order confirmed
Your order details are recorded and prepared for fulfillment review.
Prepared for shipment
Products and shipping information are prepared for carrier handoff.
Tracking becomes active
Carrier tracking can begin updating after the shipment is scanned into the network.
Delivery completed
The carrier completes delivery at the address provided with the order.
ADDRESS ACCURACY
Correct delivery details help prevent avoidable delays.
Before completing checkout, review the recipient name, street address, apartment or unit information, city, state, ZIP code, phone number, and email address. Shipping updates and carrier delivery depend on accurate order information.
- Include apartment, suite, unit, building, or access information when required.
- Review spelling and ZIP code accuracy before submitting the order.
- If an address correction is needed, request help as quickly as possible.
- An address change cannot be guaranteed after processing or carrier handoff has begun.
FULL SHIPPING POLICY
Clear guidance for common delivery situations.
Free Shipping
Delivery Time
Tracking
Delays
Missing Orders
Damage
Partial Shipments
Undeliverable Orders
Free Shipping
Tailuno provides free shipping on all products. No standard shipping charge is added for products covered by this policy.
3–5 Calendar Day Delivery
Standard order delivery is expected within 3–5 calendar days. Delivery estimates describe normal service conditions and may be affected by carrier operations, severe weather, address problems, high-volume periods, service interruptions, or other circumstances outside reasonable control.
Tracking Updates
Tracking information may not show movement immediately after a shipping label or carrier record is created. Updates generally begin after the carrier receives and scans the shipment.
Use the Tailuno tracking page for order-tracking information when a tracking record is available.
Carrier & Weather Delays
Delivery may occasionally take longer than the standard estimate because of weather, transportation interruptions, regional service issues, carrier volume, emergency conditions, access restrictions, or other events affecting the delivery network.
Tracking Shows Delivered but No Package Is Found
If tracking shows a completed delivery but the package is not visible, review the delivery location, household or building reception areas, parcel lockers, nearby entrances, and carrier delivery details where available.
If the package still cannot be located, request Tailuno support with the order and tracking information.
Damaged Packages or Products
If a shipment arrives damaged, open, crushed, or with a product that appears damaged in transit, keep the packaging and included contents while the issue is reviewed. Photos or other information may be requested when they reasonably help confirm the condition.
Partial or Separate Shipments
An order containing multiple products may sometimes arrive in more than one package. Different packages may receive separate tracking information or delivery events. A partial delivery does not necessarily mean the remaining products are missing.
Undeliverable or Returned Shipments
A shipment may be returned or delayed if the address is incomplete, the location cannot be accessed, delivery attempts are unsuccessful, or the carrier determines the parcel is undeliverable. Resolution may depend on the carrier status and the condition of the returned shipment.
Shipping Address Changes
Address-change requests should be made as quickly as possible. Tailuno cannot guarantee an address can be changed after processing, labeling, or carrier handoff has begun. Customers remain responsible for reviewing delivery information before checkout.
Secure & Accessible Delivery Locations
Customers should provide a delivery location that can reasonably receive parcels. Where appropriate, monitor tracking and make suitable arrangements for buildings, gated locations, apartments, shared entrances, or other delivery environments.
Consumer Rights
Nothing in this Shipping Policy limits rights or remedies that cannot lawfully be excluded or restricted under applicable consumer law. This policy should be read together with Tailuno’s applicable return, refund, privacy, and terms information.
PET PRODUCTS IN TRANSIT
Keep the full package together if something arrives wrong.
Tailuno carries feeding, grooming, comfort, play, walking, travel, and safety products with different included components. If an order arrives incomplete or damaged, keeping those pieces together can make support review easier.
- Keep bowls, trays, reservoirs, cables, adapters, straps, clips, or attachments with the main product.
- Retain packaging long enough to inspect the shipment for missing or damaged components.
- Check multi-item orders for separate tracking records before assuming a product is missing.
- For a damaged safety or walking product, avoid use until the issue has been resolved.
TAILUNO SERVICE STANDARD
Shipping is only one part of the order experience.
Tailuno combines free shipping and clear delivery expectations with support, automatic eligible savings, and a straightforward 30-day return and exchange policy.
24/7 Support
Customer support is available around the clock.
Free Shipping
Shipping is included on every Tailuno product.
3–5 Day Delivery
Standard delivery is expected within 3–5 calendar days.
30-Day Returns
Free returns and exchanges are available within 30 days.
15% Subscribers
Email subscribers receive automatic sitewide savings with no code.
20% Selected Deals
Selected promotional products receive automatic savings with no code.
SHIPPING QUESTIONS
Quick answers about delivery and tracking.
How much does Tailuno shipping cost?
Tailuno offers free shipping on all products.
How long does standard delivery take?
Standard order delivery is expected within 3–5 calendar days under normal delivery conditions.
Why has my tracking not updated yet?
A tracking record may exist before the carrier performs its first physical scan.
Updates generally begin after the parcel enters the carrier network.
Can I change my shipping address after ordering?
Request an address correction as quickly as possible. Changes cannot be guaranteed
after order processing or carrier handoff has begun.
What if tracking says delivered but I cannot find the package?
Review the delivery location, entrances, parcel lockers, reception areas, household
members, and carrier delivery details. If the parcel still cannot be found, request support.
What should I do if a package arrives damaged?
Keep the package and included contents while the issue is reviewed. Supporting photos
or details may be requested when they help confirm shipping damage.
SHIPPING SUPPORT
Need help with a delivery or tracking issue?
Tailuno support is available 24/7 for delivery questions, tracking concerns, address issues, missing shipments, damaged packages, and other order-related shipping matters.