Order Status
Check what happens after checkout and how to follow your order through delivery.
TAILUNO HELP CENTER
Helpful answers for happier pet days.
Find clear guidance for orders, delivery, returns, product care, feeding, grooming, play, travel, safety gear, and the everyday essentials you rely on for your pets.
24/7 customer support
START HERE
Choose the help you need.
Our Help Center is organized around the moments that matter most—from placing an order to keeping everyday pet essentials performing at their best.
Shipping & Delivery
Understand free shipping, expected delivery timing, and shipment progress.
Returns & Exchanges
Review the 30-day free return and exchange process before sending anything back.
Product Guidance
Get practical support across feeding, grooming, comfort, play, travel, and safety.
Deals & Discounts
Learn how Tailuno’s automatic subscriber and selected-product savings work.
Customer Care
Prepare the right details before reaching our 24/7 support team for faster assistance.
SHIPPING & DELIVERY
From checkout to your doorstep.
Tailuno offers free shipping on every product. Standard delivery is expected within 3–5 calendar days, helping you plan ahead for feeding, grooming, comfort, travel, training, and everyday pet-care needs.
STEP 01
Order confirmed
Your order enters processing after checkout is completed.
STEP 02
Shipment moves
Use tracking information to follow progress after dispatch.
STEP 03
Delivery arrives
Standard delivery is 3–5 calendar days.
- Free shipping is included across the Tailuno catalog.
- Use your order details to verify shipment and delivery information.
- Track an active order directly through Tailuno’s order tracking page.
RETURNS & EXCHANGES
Simple support when plans change.
Tailuno offers free returns and exchanges within 30 days. Keep the product, packaging, order information, and relevant accessories together so your request can be reviewed as smoothly as possible.
- Returns and exchanges are available within the 30-day window.
- Keep your order information ready when requesting assistance.
- Include product accessories and components associated with the item.
- For sizing or compatibility concerns, explain what did not work for your pet.
PRODUCT HELP
Care guidance by everyday need.
Different pet essentials need different care. Use these quick category notes to narrow down the support information that matters for your product.
Feeding & Hydration
Daily careBowls & Feeding Accessories and Feeders & Waterers should be cleaned regularly, kept on stable surfaces, and checked for worn or removable components.
Grooming & Hygiene
Care routineBrushes & Grooming Tools plus Bath, Nail & Dental products should be selected according to your pet’s size, coat, comfort level, and intended use.
Comfort & Home
Home lifeCushions & Blankets, Cooling & Warming products, Crates, Gates & Pens, and Trees, Scratchers & Ramps should be placed securely and checked for fit and stability.
Play & Enrichment
ActivityChew & Tug, Fetch & Chase, and Puzzles & Interactive products should match your pet’s size, play style, chewing strength, and level of supervision.
Training & Routine
BehaviorClickers & Treat Pouches and Potty & Deterrents work best when used consistently as part of a clear routine suited to your pet.
Walking & Travel
On the moveCollars & Harnesses, Leashes & Couplers, and Carriers & Car Gear should be checked for secure adjustment, comfortable fit, and appropriate use before every trip.
Tracking & Safety
SafetyTrackers & Safety Gear should be fitted securely and reviewed regularly for attachment, charging, battery, connectivity, or identification requirements where applicable.
AUTOMATIC SAVINGS
Simple offers without extra codes.
Successful email subscribers receive an automatic 15% sitewide discount. Selected promotional products receive an automatic 20% discount. No discount code is required for either offer.
15%
Email subscriber saving
20%
Selected promotional products
COMMON QUESTIONS
Quick answers before you reach out.
How long does Tailuno delivery take?
Standard order delivery is 3–5 calendar days.
Does Tailuno charge for shipping?
No. Tailuno provides free shipping across all products sold on the website.
How can I track my order?
Use the Track Your Order page and enter the order information requested there to follow shipment progress.
What is the return and exchange window?
Tailuno offers free returns and exchanges within 30 days.
How does the email subscriber discount work?
After a successful email subscription, the 15% sitewide subscriber discount is applied automatically. No discount code is required.
How does the 20% promotional discount work?
Selected promotional products receive an automatic 20% discount. No discount code is required.
Can I ask for help choosing a pet product?
Yes. Share the product category, your pet’s size where relevant, and what you want the product to help with so the support request has useful context.
When is Tailuno customer support available?
Customer support is available 24 hours a day, 7 days a week.
STILL NEED HELP?
Talk with the Tailuno support team.
For order questions, product guidance, returns, delivery concerns, or general assistance, our customer care team is available around the clock.