Where is my order?
Use Tailuno order tracking to check the progress of an active shipment.
TAILUNO ORDER SUPPORT
Clear help for every stage of your order.
From checkout and tracking to product fit, discounts, returns, and delivery questions, Tailuno keeps order support organized so you can quickly find the next step that makes sense.
24/7 Support
Free Shipping
3–5 Day Delivery
30-Day Returns
ORDER SUPPORT CONSOLE
Start with the issue you are solving.
Choose the situation closest to yours, then use the guidance below to prepare the details that will make your next step clearer.
Shipping details need attention
Keep the relevant order and delivery information ready when requesting help.
Item concern
Gather the product name, order details, and a clear description of what needs attention.
Return or exchange
Tailuno provides free returns and exchanges within 30 days.
Product fit question
Prepare your pet’s relevant size details and explain where the product fit did not work.
Discount question
Review automatic subscriber and selected-product savings before checking your total.
ORDER STATUS
Know what stage you are in.
Order support becomes easier when you first identify where the purchase is in its journey. Keep the information associated with your purchase available as you follow progress.
01
Checkout complete
Your order begins after checkout is successfully completed.
02
Order information saved
Keep your order details available for tracking and support questions.
03
Delivery in progress
Use the tracking page whenever you want to check active shipment progress.
04
Order received
Review the item, fit, included parts, and condition before regular use.
WHAT TO PREPARE
Keep the right details close.
A clear support request starts with clear order information. Before reaching out, gather the details that identify the purchase and explain exactly what you need help with.
- Keep the information associated with your Tailuno order available.
- Know which product in the order your question is about.
- Describe the issue clearly, including fit, condition, delivery, or usage concerns.
- Keep relevant accessories or included product components together when applicable.
TRACKING
Follow your order without the guesswork.
Tailuno’s tracking page gives you one direct place to check an active order. Use the information requested there to review delivery progress.
PRODUCT-SPECIFIC SUPPORT
Explain the product, not just the problem.
Tailuno carries everything from feeding and grooming essentials to carriers, walking gear, home products, enrichment, and safety equipment. The more specific your product context is, the easier it is to understand the request.
Fit & sizing
Useful for collars, harnesses, carriers, crates, ramps, cushions, and similar items.
Parts & setup
Useful for feeders, waterers, gates, pens, trackers, and products with multiple pieces.
Use & routine
Useful for grooming, training, play, feeding, and everyday care questions.
ORDER PRICING
Automatic savings should stay simple.
Tailuno’s main promotional savings are applied automatically where eligible, so there is no discount code to enter for these offers.
Email subscriber discount
Successful email subscribers receive an automatic 15% sitewide discount. It is not limited to the first order and requires no code.
Selected promotional products
Selected promotional products receive an automatic 20% discount with no discount code required.
ORDER QUESTIONS
Quick answers for common order concerns.
How long does delivery take?
Standard Tailuno order delivery is 3–5 calendar days.
Does Tailuno charge for shipping?
No. Tailuno provides free shipping on all products.
Where can I track an active order?
Use Tailuno’s Track Your Order page and enter the order information requested there.
What if a product is not the right fit?
Tailuno offers free returns and exchanges within 30 days. For size-sensitive products,
keep relevant size and fit details available when requesting assistance.
How does the 15% subscriber discount work?
After a successful email subscription, the 15% sitewide discount is applied
automatically and does not require a discount code.
How does the 20% promotional discount work?
Selected promotional products receive an automatic 20% discount with no code required.
When is Tailuno support available?
Customer support is available 24 hours a day, 7 days a week.
ORDER SUPPORT
Need a person to review your order question?
For order, delivery, product, discount, return, or exchange assistance, the Tailuno support team is available around the clock.