1. Information We Collect

We may collect information you provide directly, information generated when you use the website, and information received from service providers that help us operate Tailuno.

• Contact details such as name, email address, phone number, billing address, and shipping address.
• Order information such as products purchased, order value, delivery details, returns, exchanges, and support history.
• Account or subscription information when you sign up for email updates or other website features.
• Communications you send to customer support, including questions, requests, and information you choose to provide.
• Device and usage information such as browser type, device type, IP address, pages viewed, referring pages, and interaction data.
• Cookie and similar technology data used for website functionality, preferences, measurement, security, or other permitted purposes.

2. How We Use Information

We may use personal information to:

• Process purchases, confirm orders, coordinate shipping, and support delivery.
• Provide order tracking, returns, exchanges, and 24/7 customer support.
• Respond to questions about Tailuno products, including feeding, grooming, comfort, play, training, walking, travel, and safety items.
• Manage email subscriptions and eligible automatic subscriber discounts.
• Apply or administer selected promotional offers where appropriate.
• Maintain website functionality, improve navigation, understand usage patterns, and troubleshoot technical issues.
• Detect, investigate, and help prevent fraud, misuse, security incidents, or other prohibited activity.
• Comply with applicable legal, tax, accounting, regulatory, or recordkeeping obligations.

3. Cookies & Similar Technologies

Tailuno may use cookies, pixels, local storage, and similar technologies to keep the website functioning, remember preferences, measure site performance, understand interactions, support security, and improve the shopping experience.

Your browser may allow you to block or remove cookies. Disabling certain cookies may affect website functions such as checkout, saved preferences, order-related tools, or other features.

4. How Information May Be Shared

We may share information with companies and professionals that help us operate the website and provide services. Depending on the service, these parties may include:

• Website, hosting, ecommerce, infrastructure, and technical service providers.
• Payment and transaction service providers involved in processing purchases.
• Shipping, fulfillment, logistics, and order-tracking providers.
• Customer-support, communications, email, analytics, fraud-prevention, and security providers.
• Professional advisers, regulators, government authorities, or other parties when disclosure is required or permitted by law.
• Parties involved in a business reorganization, financing, transfer, merger, acquisition, or sale if such an event occurs.

We do not sell personal information for monetary payment. Certain digital advertising or analytics activities, if used, may be treated as a “sale,” “sharing,” or targeted advertising under some U.S. state privacy laws. Where applicable, eligible users may have rights to opt out of those activities.

5. Retention & Security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, recordkeeping, fraud prevention, dispute resolution, legal compliance, and legitimate operational needs.

Tailuno uses reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage can be guaranteed to be completely secure, so absolute security cannot be promised.

6. Payments & Transaction Information

Payment information may be processed by payment service providers that support checkout. Tailuno may receive transaction-related details needed to confirm payment, manage orders, handle refunds, respond to disputes, prevent fraud, and maintain business records.

7. Email Communications

If you subscribe to Tailuno emails, we may use your email address to send store updates, product information, and promotional communications. Successful email subscribers may receive the automatic 15% sitewide discount described on the website. You may unsubscribe from marketing emails using the unsubscribe option included in those messages.

8. Children & Third-Party Links

Tailuno is not directed to children for the purpose of collecting personal information. If you believe a child has provided personal information inappropriately, please contact us.

The website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and Tailuno is not responsible for how those third parties collect or use information after you leave our website.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal requirements, or business practices. When changes are made, the updated version may be posted on this page with a revised “Last Updated” date.