RETURN POLICY
Clear terms, less friction.
Tailuno keeps returns and exchanges straightforward so you can focus on finding the product that works better for your pet.
TAILUNO RETURNS & EXCHANGES
A smoother way to make things right.
If a product is not the right fit for your pet or your routine, Tailuno offers free returns and exchanges within 30 days. This page brings the process, preparation, product checks, and common questions together in one clear place.
30-Day Window
Free Returns
Free Exchanges
24/7 Support
Calendar Days
Return and exchange requests are available within 30 days.
Return Cost
Tailuno provides free returns and exchanges within the return window.
Customer Support
Support is available around the clock if you need help with the process.
RETURN PATH
Four steps from request to resolution.
Keeping your product and order information organized helps make the process easier to review from the beginning.
Check the 30-day window
Confirm that your request falls within Tailuno’s return and exchange period.
Gather your order details
Keep the information associated with your purchase ready for support.
Keep components together
Collect the item and any relevant accessories, parts, or included pieces.
Choose return or exchange
Explain whether you need a return or a better-fitting replacement option.
BEFORE YOU SEND IT BACK
Prepare the item with care.
Different pet products have different components, fit points, and surfaces. A quick check before starting your request helps make the issue easier to describe.
- Keep the item and its relevant accessories or removable components together.
- Have your order information available before requesting assistance.
- For sizing issues, note where the fit felt too loose, too tight, or uncomfortable.
- For functional concerns, describe what you expected the product to do and what happened instead.
PRODUCT CHECKS
What to review by product type.
The right return notes depend on the type of product. These quick checks help you describe fit, condition, or compatibility more clearly.
Bowls, Feeders & Waterers
Keep removable bowls, lids, trays, cables, or other included parts together when applicable.
Brushes, Bath & Dental
Note any size, handling, attachment, or comfort concern that affected normal use.
Cushions, Blankets & Climate
Describe the fit, surface, size, warming, or cooling concern that made the item unsuitable.
Crates, Gates, Pens & Ramps
Keep panels, hardware, locks, connectors, and related parts together where applicable.
Chew, Fetch & Interactive
Explain whether the product was unsuitable for your pet’s size, play style, or intended activity.
Harnesses, Carriers & Trackers
For fit or attachment issues, note your pet’s size and where the product did not sit or secure correctly.
EXCHANGE GUIDANCE
A better fit starts with better details.
For collars, harnesses, carriers, crates, ramps, comfort products, and other size-sensitive items, a few practical details can help make your exchange request clearer.
Pet size
Share relevant size information when fit is the main concern.
Fit point
Explain where the item felt loose, tight, unstable, or uncomfortable.
Intended use
Describe the activity or routine you expected the product to support.
KEEP EVERYTHING TOGETHER
Small details make support easier.
Before putting an item aside for a return or exchange, gather any accessories or pieces that came with it. This is especially useful for travel gear, walking gear, home products, and interactive pet accessories with multiple components.
- Keep straps, clips, leads, trays, inserts, fasteners, or other included pieces with the product.
- Store the item in a clean, dry place while your request is being handled.
- Do not mix components from different products when organizing a return.
RETURN QUESTIONS
Quick answers before you request help.
How long do I have to request a return?
Tailuno offers free returns and exchanges within 30 days.
Are Tailuno returns free?
Yes. Returns and exchanges are free within the 30-day return window.
Can I exchange an item instead of returning it?
Yes. Tailuno offers exchanges within the same 30-day window.
What details should I have ready?
Keep the information associated with your order available, along with a clear
description of the product and the reason you need a return or exchange.
What if the product does not fit my pet?
Explain where the fit was unsuitable and include relevant size information when
asking about an exchange.
What should I do with accessories and included parts?
Keep relevant accessories, removable components, and included pieces together
with the product while preparing your request.
When can I reach Tailuno support?
Tailuno customer support is available 24 hours a day, 7 days a week.
RETURN SUPPORT
Need help with a return or exchange?
For return questions, exchange guidance, sizing concerns, or help preparing your request, the Tailuno support team is available around the clock.