30-day return window
Eligible return and exchange requests must be made within 30 days.
TAILUNO REFUND POLICY
Returns and refunds without unnecessary friction.
Tailuno offers free returns and exchanges within 30 days. This policy explains how return requests, exchanges, damaged or incorrect items, refunds, and promotional purchases are handled.
POLICY AT A GLANCE
The essentials are simple.
Keep your order details available, contact Tailuno within the 30-day return window, and follow the return or exchange instructions provided for your request.
Free returns
Eligible approved returns do not carry a Tailuno return-shipping charge.
Free exchanges
Eligible exchanges are free within the same 30-day policy period, subject to availability.
Refunds reflect the amount paid
Refunds do not exceed the amount actually paid for the approved returned item.
THE RETURN PROCESS
Four clear steps from request to resolution.
Do not send an item to the Tailuno business address without return instructions. Start with the support process so the return or exchange can be matched to the correct order.
01
Prepare your order details
Have the order information, product name, and reason for the request available.
02
Request return or exchange help
Contact Tailuno within 30 days and clearly describe the requested resolution.
03
Follow the return instructions
Use the return guidance provided for the approved request and keep included components together.
04
Receive the approved resolution
After review, an eligible request is completed as a refund or exchange as applicable.
RETURN ELIGIBILITY
Keep the product complete and ready for review.
Because Tailuno carries feeding, grooming, comfort, home, play, training, walking, travel, and safety products, the details needed for a return may vary by item. The goal is to review the product fairly and keep the process straightforward.
- Submit the request within 30 days of the applicable order delivery.
- Keep included parts, accessories, attachments, manuals, and product components together where applicable.
- Provide accurate order details and a clear reason for the return or exchange request.
- Products damaged through misuse, intentional alteration, or use inconsistent with product instructions may not qualify, except where applicable law requires otherwise.
1. Return Window
Tailuno offers free returns and exchanges within 30 days. A request should be initiated within the 30-day period so the order and product can be reviewed under this policy.
2. Product Condition & Included Components
Returned products should be reasonably suitable for review. Where applicable, keep packaging, accessories, straps, clips, bowls, trays, cables, attachments, inserts, manuals, and other included components together.
Reasonable inspection to understand fit or suitability is different from damage caused by misuse, intentional alteration, neglect, or use inconsistent with product guidance. Eligibility remains subject to applicable law.
3. Exchanges
Eligible exchanges are free within 30 days. Exchange availability depends on current product and variant availability. If the requested replacement is not available, Tailuno may offer an alternative available resolution, including a refund.
For size-sensitive items such as collars, harnesses, carriers, crates, ramps, and similar products, keep the relevant sizing information available when requesting help.
4. Refunds
Once an eligible return has been received or otherwise confirmed and approved, the refund will be issued to the applicable original payment method unless another method is required by law or specifically agreed for the resolution.
The time required for a completed refund to appear on an account can vary by payment provider, card issuer, or financial institution after the refund is issued.
5. Damaged, Defective, Missing or Incorrect Items
If an order arrives with a damaged, defective, missing, or incorrect item, contact Tailuno promptly with the order information and a clear description of the issue. Photos or other supporting details may be requested when they reasonably help confirm the problem and determine the appropriate resolution.
Do not discard affected items, packaging, or included components until the support review is complete unless doing so is necessary for safety.
6. Promotional & Discounted Purchases
Returns of eligible discounted products are based on the amount actually paid for the returned item. This includes purchases receiving Tailuno’s automatic 15% email-subscriber discount or automatic 20% selected-product discount.
A refund cannot exceed the amount actually charged for the approved returned item.
7. Order Changes & Cancellations
If you need to request an order change or cancellation, contact Tailuno as soon as possible. A change or cancellation cannot be guaranteed once processing or fulfillment has progressed. If the order can no longer be changed, the return process may be used after delivery where the item is eligible.
8. Exceptions & Legal Rights
Certain products or circumstances may require additional handling because of hygiene, safety, product condition, legal requirements, or the nature of the item. If a specific product has additional return restrictions, those restrictions should be considered together with this policy.
Nothing in this Refund Policy limits consumer rights or remedies that cannot lawfully be excluded or restricted under applicable law.
COMFORT PRODUCTS
Fit and suitability can look different by category.
A cushion, blanket, scratcher, ramp, crate, feeder, harness, toy, or grooming tool may need different information during a return review. Keep the product’s intended use and included components in mind when preparing a request.
- For cushions and blankets, keep removable pieces or covers together where applicable.
- For feeders and waterers, keep bowls, lids, trays, cables, adapters, or reservoirs with the product.
- For grooming tools and bath, nail, or dental products, describe the issue clearly before returning the item.
- For crates, gates, pens, scratchers, and ramps, retain included fasteners and structural components.
FIT-SENSITIVE PRODUCTS
Sizing details help resolve exchanges faster.
Collars, harnesses, carriers, crates, ramps, and similar products depend more heavily on fit. When requesting an exchange, include the product size and the relevant pet measurements or fit concern when available.
- Check the product’s available size guidance before requesting a replacement size.
- Keep clips, buckles, straps, couplers, handles, and other included attachments together.
- Do not continue using equipment that is visibly damaged or does not fit securely.
- Exchange fulfillment remains subject to the requested replacement being available.
TAILUNO SERVICE STANDARD
The return policy sits inside a simpler service experience.
Tailuno combines the 30-day return and exchange policy with clear delivery, free shipping, automatic eligible discounts, and around-the-clock customer support.
24/7 Support
Customer support is available around the clock.
Free Shipping
Shipping is included on all Tailuno products.
3–5 Day Delivery
Standard delivery is expected within 3–5 calendar days.
30-Day Returns
Eligible returns and exchanges are free within 30 days.
15% Subscribers
Successful email subscribers receive an automatic sitewide discount.
20% Selected Deals
Selected promotional products receive an automatic discount.
REFUND QUESTIONS
Quick answers before you submit a request.
How long do I have to request a return?
Tailuno offers free returns and exchanges within 30 days.
Do I have to pay for an eligible return or exchange?
Eligible approved returns and exchanges under Tailuno’s 30-day policy are free.
Can I exchange an item for another size?
Eligible exchanges may be requested within 30 days. Replacement fulfillment
depends on the requested size or variant being available.
What happens if my order arrives damaged or incorrect?
Contact Tailuno promptly with the order details and a clear explanation of the
issue. Photos or other supporting information may be requested when helpful.
How are discounted items refunded?
An approved refund is based on the amount actually paid for the returned item
after applicable discounts.
How long does it take for a refund to appear?
After Tailuno issues an approved refund, the posting time can vary depending on
the payment provider, card issuer, or financial institution.
RETURN & REFUND SUPPORT
Need help with a return, exchange, or refund?
Tailuno support is available 24/7 for return requests, exchanges, damaged items, incorrect orders, refund questions, and other order-related concerns.