Free Shipping
Shipping is included on all Tailuno products with no separate shipping fee.
TAILUNO SHIPPING & DELIVERY
Pet essentials delivered with ease.
Every Tailuno order includes free shipping, with standard delivery expected within 3–5 calendar days. Follow your order, understand what to expect, and get the essentials your pet needs without unnecessary complexity.
DELIVERY AT A GLANCE
Clear expectations from the start.
Shipping should feel simple. Tailuno keeps the essentials straightforward so you know the cost, expected delivery window, support availability, and return coverage before your order arrives.
3–5 Day Delivery
Standard Tailuno order delivery is expected within 3–5 calendar days.
24/7 Support
Customer support is available around the clock when you need assistance.
30-Day Returns
Free returns and exchanges are available within 30 days.
YOUR DELIVERY JOURNEY
A simple path from order to arrival.
From feeding essentials and grooming tools to travel gear and comfort products, the goal is the same: a clear, dependable delivery experience that keeps you informed.
01
Place your order
Complete checkout with the products you have selected for your pet.
02
Keep your order details
Save the information associated with your purchase for tracking and support.
03
Follow delivery progress
Use Tailuno’s tracking page whenever you want to check an active order.
04
Receive your essentials
Standard delivery is expected within 3–5 calendar days.
ORDER TRACKING
Keep your delivery within view.
When you want to check your shipment, use the Tailuno tracking page with the order information requested there. It provides a direct place to follow your order without searching through unrelated pages.
PET-READY ORDERS
Check the fit before the first adventure.
Some products deserve a quick review as soon as they arrive. A few minutes of checking fit, condition, adjustment, and included components can make everyday use more comfortable for you and your pet.
- Inspect collars, harnesses, leashes, couplers, carriers, and travel gear before use.
- Check bowls, feeders, waterers, grooming tools, and accessories for secure components.
- Confirm crates, gates, pens, ramps, trees, and scratchers are stable before your pet uses them.
- Review trackers and safety gear for secure attachment and any power or connectivity needs.
ARRIVAL CHECKLIST
A better first look at every delivery.
Tailuno carries products across very different parts of pet life. These quick checks help you approach each delivery with the right priorities.
Bowls, Feeders & Waterers
Check the item for stability, clean food-contact surfaces, and confirm all removable parts are properly seated.
Brushes, Bath & Dental
Review grooming surfaces and attachments before use and choose tools appropriate for your pet’s size and coat.
Cushions, Blankets & Climate
Allow comfort products to settle into shape and place warming or cooling products in a suitable resting area.
Crates, Gates, Pens & Ramps
Confirm stability, locking points, assembly, and placement before allowing your pet to use larger home products.
Chew, Fetch & Interactive
Choose play products that suit your pet’s size and play style, and inspect them before the first session.
Walking, Carriers & Safety
Test adjustment, attachment, closures, and fit before using walking, travel, or tracking gear away from home.
RETURNS & EXCHANGES
Support continues after delivery.
If an item is not the right fit for your needs, Tailuno offers free returns and exchanges within 30 days. Keep your order information and the product’s relevant components together when requesting assistance.
30-day window
Return or exchange requests are available within 30 days.
Free returns
Eligible Tailuno returns and exchanges are provided without a return charge.
Keep order details
Have your purchase information available when requesting support.
SHIPPING QUESTIONS
Quick answers for your next order.
How much does shipping cost?
Shipping is free on all Tailuno products.
How long does delivery take?
Standard order delivery is 3–5 calendar days.
Where can I track my Tailuno order?
Use the Track Your Order page and enter the order information requested there to check delivery progress.
What should I do when my order arrives?
Check the item, its components, fit, adjustment, stability, or attachment points as appropriate for the product before regular use.
Can I return or exchange an item?
Tailuno offers free returns and exchanges within 30 days.
When is customer support available?
Tailuno customer support is available 24 hours a day, 7 days a week.
DELIVERY SUPPORT
Need help with an order?
For tracking questions, delivery concerns, returns, exchanges, or general order assistance, the Tailuno support team is available 24/7.